Available 24 hours-a-day, 7 days-a-week, 365 days-a-year for convenient visual instructions at your own pace, on your own schedule. Or, if you're just curious, take a look at what our product can do for your online efforts.
With 100's of video tutorials at Eyehub.tv we try to make it easy for you to learn how to use the tools in your website at your convenience. All videos are short and to-the-point so you can get answers quickly and get on with your day.
For real-time one-on-one instructions on how to do something in the moment, as well as information inquiries about our products and services.
Obviously, visual learning through our video tutorials is always going to be the most productive method, but as members of our team are available throughout the week days, you'll see a chat icon in your website manager menu bar that will allow you to reach out and ask a quick question and get a live answer.
For help that just can't be handled through a chat session and may take some extra time to resolve, as well as new or ongoing custom development projects.
If the videos aren't useful and no one is available to chat, this is the next best option. We try to respond to all help desk tickets within the same business day, but most of the time it's within minutes. You'll also be able to access all currently open and previously closed tickets through the "Help" menu in your website manager.
Urgent help desk tickets can also be submitted after hours if the problem can't wait until the next business day.
We understand that sometimes a live, human-to-human conversation is just simply the only way to get something done.
If the above options just won't cut it and you need to talk to a real person, please create a "Help Desk" ticket and request a call back from our next available support team member.
We are available for phone support Monday thru Friday from 6:00 AM to 7:00 PM Pacific Time.
For live demonstrations and in depth training on using our tools or for troubleshooting of difficult technical issues that we are unable to replicate or explain without seeing them in action.
If you're more of a "show me how all this stuff works" type person, we are more than happy to provide some one-on-one training whether you're new to our system or have recently had the title of "website person" added to your job description.
Sometimes, although extremely rare for us, we may just need to see it to fix it. Meaning, if we aren't able to replicate the problem you're having we may request to schedule a time when we can physically get on your computer with you to see what you're seeing.
Screen sharing support is provided as a scheduled service through our Help Desk Monday thru Friday from 9:00 AM to 4:00 PM U.S. Pacific Time. And to our customers outside the U.S. in countries like Australia, Canada, U.K. and South America, yes, this service can also be provided to you too.
Monday - Thursday
7:00 AM to 5:00 PM (Pacific Time)
AFTER HOURS HELP
Visit our "Help Desk Ticket" by visiting our "Contact Us" page.
Portland, OR 97205