Frequently Asked Questions

HOW LONG IS MY CONTRACT WITH EYEHUB?

Eyehub plans are month-to-month or yearly. We feel that it's our job to make sure you're always happy and satisfied with our services. If for any reason you're not, you should be free to leave.

  
DO I NEED TO FIND SOMEONE TO HOST MY PRACTICES SITE?

No. One of the great things about our service is that hosting is included for both your website and your email. This allows us to take care of all updates and installation of new feature without you having to lift a finger.

  
WHAT EARTHLY CREATURE HAS THE BIGGEST EYES?

The giant squid has the largest eyes in the world. 

  
CAN I DOWNLOAD MY OPTOMETRY WEBSITE?

Unfortunately, no. Our system is a hosted solution built on our proprietary software. Besides, if you hosted it somewhere else you would then have to deal with installing updates, security patches and new features. Since we host it, that's our responsibility and it's all part of our unlimited service and support.

  
WHAT ABOUT ONLINE SHOPPING?

We are able to integrate virtually any shopping system into our system. So, for example, if you are using the OOGP shopping system, we can easily embed it inside your website for a seamless shopping experience for your patients.

  
HOW DO I SIGN UP?

You'll start with a free 30-day trial. We don't collect your credit card when you sign up. At the end of the 30-day trial we will send you an invoice and then you can simply choose to either pay it or ignore it. It's totally up to you. You can go to eyehub.com/signup to sign up.

  
HOW DO I CANCEL SERVICE?

Canceling service with us is an easy and no-questions-asked process. Just create a Help Desk Ticket or give us a call.

  
CAN I SWITCH PLANS?

Absolutely, at any time you can simply give us a call or create a Help Desk ticket and we'll make it happen.

  
WHAT IS MEANT BY UNLIMITED?

We do not have resource limits for normal usage. As per our Terms of Service however, sites cannot exist for the sole purpose of file sharing.

  

CAN HAIR GROW FROM MY EYE BALLS?

Not on humans, but all honey bees do.

  
DO YOU OFFER EMAIL ACCOUNTS?

Yes. We offer unlimited email accounts, which are all filtered through a rigorous spam filtering service before landing in your email box. Additionally, if you would prefer not to use our email, we can easily link your email to any other service you would like.

  
HAVE MORE QUESTIONS?

Contact us via Live Chat or through our Help Desk any time.